Inbound Call Handling

• Customer Support: Dedicated assistance for customer inquiries, technical support, and issue resolution.
• Order Processing: Efficient handling of orders, payments, and tracking.
• Helpdesk Services: Comprehensive support for troubleshoot and guidance.

Outbound Call Services

• Telemarketing: Targeted campaigns to generate leads and boost sales.
• Surveying and Feedback: Conducting surveys, gathering feedback, and market research.
• Appointment Setting: Scheduling appointments and managing calendars.

Transportation Dispatching Service

With over ten years of experience, P.B.I manages dispatch for businesses that provide medical transportation, limo services, and taxi services. Our team of skilled dispatchers is ready around-the-clock assist your clients. we can manage medium-sized and larger fleets with professionalism. When it comes to providing high-quality dispatch and phone answering services, we are the last rather than the first choice.

• 24/7 Service: 365 days a year, 24 hours a day, 7 days a week,our operators are constantly on call. We are constantly prepared since we understand that cabs are needed at odd times, and we guarantee that your clients will be greeted by a kind, experienced contact center agent.
• Making Your Life Easier: You will be making your life easier and you don’t need to engage yourself in hiring and training new dispatchers again and again.
• Scheduling & Dispatch: All of our dispatchers are fully experienced to manage small and large fleets. Even in busy hours they are able to cover maximum numbers of trips with less vehicles.
• Quality Control: We record every single call for quality and training purposes so you will be getting access to call log to listen the recording, We Commit 100% up time not even a single call will be missed even in busy hours.
• Call Answering & Dispatching: Your taxi services does not operate in a vacuum. You have Competitor who are looking for every possible advantage over business. If you want to servive, you have to beat them to the punch. P.B.I can help you to reduce your monthly cost in terms of wages.

Virtual Receptionist

• Call Screening: Filtering and forwarding calls based predefined criteria.
• Message Taking: Recording and relaying messages accurately.
• Information Dissemination: Providing callers with relevant information promptly.

24/7 Call Answering

• Emergency Response: Immediate handling of urgent calls and escalation protocols.
• After-Hours Support: Ensuring continuous availability beyond regular business hours.
• Overflow Call Management: Handling excess calls during peak times or special events.

• Language Capabilities: Assistance in various languages to cater to diverse customer bases.
• Cultural Sensitivity: Understanding and respecting cultural nuances during interactions.